Shipping and Return Policy
SHIPPING AND RETURN POLICY
What is the shipping cost?
For all the orders above Rs. 750, shipping is done free of cost. Shipping charge is applicable to all orders under Rs. 750 and is subject to the delivery location.
How long will it take for the order to reach me?
Please refer to the product page for estimated shipping and delivery timelines. Generally, it takes about 5-7 days for the order to reach you.
What can I do if my order is delayed?
We will try our best to get your order delivered within the stipulated timeline. However, in case of any query regarding delays, please write to us at firstname.lastname@example.org , and we will try our best to resolve your issues.
My order has been shipped. How can I track it?
You can track your order from ‘My Order’ section. You can track the status of your package 24 hours after your order is dispatched.
Returns, Refunds, Cancellations and Exchanges
What is the return policy on The Organic Treasure?
Please note that the return policy for various products are as displayed on their respective product page.
You can raise your request by emailing us at email@example.com along with the product pictures and item code. Your issue will be resolved at the earliest.
How are returns processed?
In the event of a product return, a pickup will be organized for that product. Our courier partner will pick up the item within 3-5 business days after your request has been accepted. The original product of standardized quality will be dispatched for you only after we receive the returned product. Delays due to such unprecedented events are highly regretted.
Can I cancel my order?
You can cancel your order through the My Order section only before the product has been dispatched. Any cancellation requests after the product has been dispatched will not be accepted on our end. We are working hard to get your 100% organic, sustainable, eco-friendly, innate, unprocessed, natural to highest possible quotient and NPOP certified products delivered to you at the earliest. Kindly respect the hard work our employees and courier partner are putting in to make it feasible. We shall be highly thankful for your kindness & generosity.
How will I receive the refund for my cancelled or returned product?
In the event of a product return, refund will be processed within 5-7 business days. Delays due to such unprecedented events are highly regretted on our end.
How long does it take to receive a replacement for a returned product?
The stipulated timeline for the replacement product to get delivered to you will be mailed to you. Generally, it would take an additional 5-7 business days for the same.
Can I cancel part of my order?
Yes, you can cancel part of your product complying to the condition of it being canceled before the dispatch. Please note that after cancellation, if the total amount falls below Rs. 750, a delivery fee subject to the delivery location will be levied.
I don’t like the taste of the product after using it. What can I do?
The Organic Treasure is highly committed to meeting the quality standards of the organic products that are indigenously being manufactured by various renowned brands & genuine organic local farmers, artisans & craftsmen . However, personal choices of taste/quality etc. may differ and are not subject to the replacement policy discussed so far. Still, suggestions and advices regarding the same are highly respected. You can mail us at firstname.lastname@example.org , and we will make sure that the brand gets the message regarding the same so that further improvements in quality are possible.